Delivery time within Germany is usually 2–4 working days, and for deliveries to other EU countries, 3–6 working days. If the ordered product is available in our logistics center, it is typically shipped within 1–3 business days. Depending on the destination country and product size, delivery may take up to 14 days in total. You can find the exact delivery timeframe on the respective product page. Once your order has been shipped, you will receive a shipping confirmation with a tracking link to monitor the status of your delivery.

Shipping within Germany is free for orders over €25. For deliveries to other European countries, shipping costs apply, which you can view at the following link:

>> Shipping Policy <<

Unfortunately, express delivery is not available. However, based on our experience, national deliveries usually arrive within 2–4 days.

Yes, you have the option to select a destination country during the ordering process. Our delivery options are limited to the European area. We can currently deliver to the following countries:

Belgium, Denmark, Germany, Finland, France, Great Britain (including England, Northern Ireland, Scotland, Wales, and Ireland), Italy, Croatia, Liechtenstein, Luxembourg, Netherlands, Norway, Austria, Poland, Portugal, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Hungary

If you have not received your order, first check your inbox on the tracking website of the shipping provider (usually GLS or DPD). If the package is on its way, it should arrive within the next 2-6 days.

If the status shows "Delivered", please inquire with your neighbors to see if your package was left somewhere. If this is not the case, please contact the roba customer service for assistance to investigate the cause.

Yes, as soon as your order has been handed over to the shipping provider, you will receive an email with a tracking link that allows you to track the delivery status online.

A change of address is generally only possible before shipment. If the package is already in transit, you may be able to request a change directly with the shipping provider via the tracking link – however, this is not guaranteed.

Usually, the delivery person leaves a notification card indicating whether the package was left with a neighbor or when a new delivery attempt will be made. Sometimes the package is also stored at a nearby pickup location.

Please always inspect the goods immediately upon receipt and refuse acceptance if there are visible defects. If defects are only discovered during assembly, please proceed as follows:

1. Report the damage immediately to service@roba-kids.com.

2. Include the following information in your message:

• Where was the product purchased?
• What is the model number of the product? (You can find this on the barcode on the package)
• Are one or more packages affected?
• Attach at least 2 photos of the damages.
• If individual parts are damaged, please mention the part numbers from the assembly instructions so we can initiate the replacement process.

We will address your request as quickly as possible and find a solution.

If you ordered through the roba web shop, please send an email with your order number (the invoice is included in the package) to service@roba-kids.com. You have a 14-day return guarantee without providing any reason. The item must be unused and in its original packaging. You will receive a return label and can drop off the package at the nearest parcel shop.

If the product was purchased from another retailer, please contact their customer service first.

For customers with a billing address in Germany or Austria, returns are free of charge within 14 days.

For orders from other European countries, we reserve the right to retain the shipping costs unless there is a product defect or damage and the return is made because the product does not meet the expectations ("I don't like it!").

As soon as the returned goods are registered as received in our warehouse, you will receive a notification that your order has been approved for reimbursement. This step ensures that your return is properly processed.

The actual reimbursement is carried out by your chosen payment provider (credit card, PayPal, etc.) and usually takes 2-4 business days. For shop orders, you will also receive an email once the reimbursement has been processed so that you are informed about the status of your refund.

We care deeply about you as our customer and the quality of our products. Therefore, we take complaints very seriously. We are very sorry that you are not satisfied with our products and would like to apologize for the inconvenience caused. Please contact the retailer from whom you purchased the product. They will handle the complaint process and will get in touch with our customer service on your behalf.

If you purchased the product directly from us, please contact our customer service directly via this contact form.

You can request spare parts for roba products via our contact form on the website or by email to service@roba-kids.com. Please include the model number and a precise description of the part you need. The prices for spare parts will be provided directly by our customer service team.

The assembly instructions for our products are usually included in the delivery and are also available for download on the respective product page.

The delivery time for smaller parts is up to 14 business days. For larger furniture parts, the replacement delivery usually takes up to 4 weeks.

Please first contact the retailer where you purchased the product or our customer service if you purchased the product directly from us.

You can reach us by email at service@roba-kids.com, via our contact form or through social channels (including Facebook, Instagram, or YouTube).

We are working to restock sold-out products as quickly as possible to make them available to you again. To ensure that you are immediately informed as soon as the desired product is back in stock, you can sign up for our notification list below the purchase button on the respective product page. This way, you won't miss any updates and will have the opportunity to purchase the product as soon as it becomes available again.

We use a contact form that automatically sends an email to customers as soon as the desired product is back in stock. Simply fill out the form below the sold-out product directly on the product page.

When you place a pre-order, you are purchasing a product before its official release or reavailability. Your place in the queue is secured, and the product will be delivered to you as soon as it becomes available. Depending on the payment method you choose, external payment providers (such as Klarna or PayPal) may require you to pay in advance, as availability is not considered in these cases.

We exclusively manufacture products made from tested, certified, and environmentally friendly materials. All our products are rigorously tested according to the relevant safety criteria of standard testing procedures before we bring them to market. For us, it is a matter of course that we develop roba baby & children's products according to the latest EN safety standards.

Materials & Certificates:

All the materials we use are regularly tested for freedom from harmful substances and safety by independent institutes and accredited laboratories. This applies to all wood materials such as solid wood, chipboard, MDF boards, and plywood, as well as all textiles, mattresses, films, paints, varnishes, plastic materials, and packaging.

All the varnishes we use are water-based, pollutant-free, environmentally friendly, and saliva-resistant. As a result, the surfaces are harmless to health, even if your child licks or bites them.

All the materials we use are regularly tested by independent institutes and accredited laboratories for harmful substances and safety. For more information, you can contact our roba customer service.

The chipboards used in our melamine-coated furniture comply with emission class 0. The formaldehyde content is very low and well below the legally prescribed limit. However, it cannot be said that they are completely free of formaldehyde. A completely formaldehyde-free environment does not exist. Formaldehyde is, among other things, a metabolic product that can be detected in small amounts even in solid wood.

Everyday example: 1 apple contains more formaldehyde than a 3-door roba wardrobe.

Due to the production process, your new furniture may initially emit a certain odor. However, this is completely harmless to health and usually dissipates within 48 hours. During the initial period, thorough ventilation can help, possibly with drawers and doors left open. In freshly renovated rooms, odors can also come from the floor, walls, or ceiling, not just from the new furniture.

Our children's beds can withstand a load of up to 50 kg. Unfortunately, we cannot guarantee higher loads. Therefore, an adult should not sit on the children's bed – even if it has been converted into a junior bed. The children's beds are designed exclusively for use by small or growing children.

Natural wood is always subject to a certain process of darkening. This is intensified by direct sunlight and unfortunately cannot be avoided. Even furniture pieces purchased later will darken again and, after a certain period, will largely match the already existing furniture. However, color and texture differences cannot be completely ruled out. Generally, these differences are not perceived as bothersome.

As a manufacturer of classic and innovative children's furniture, baby accessories, textiles, toys, and outdoor products, roba Baumann GmbH, founded in 1927 in Ebersdorf, is one of the few full-range suppliers in the industry. The family-run company stands for clear product maintenance and individual, holistic solutions around living, playing, and life with babies and children.

With its adaptable, growing furniture, trend-oriented textiles, and accessories, the company from Upper Franconia shows heart and expertise for young families. As a source of ideas for everyday needs and a trendsetter for parents and retailers, it focuses on creative design, quality, comfort, and tested safety, all while maintaining a strong price-performance ratio. With roba products, children can explore their world and enjoy many wonderful moments together with their parents and playmates.

We manufacture in roba's own factories in the EU and China, which are operated according to German standards. Our end products, of course, comply with German and European DIN and safety standards.

You can buy roba products at furniture, baby, and toy specialty stores. Additionally, you can find our products across Europe in well-stocked consumer specialty markets, mail-order companies, selected online shops, or directly here in our roba online shop. Feel free to contact our roba customer service, who will assist you with all questions regarding our products.

Yes, these programs are sold exclusively by certain retailers or retailer groups or are specifically designed for them.

We are happy to answer your questions in this regard, which you can direct to the roba Service.

Are you specifically interested in our licensed or cooperation products?

Our current collaborations include miffy®, Rock-Star-Baby, and safe asleep®, which you can find here. Since 2024, we also offer products licensed from Paw Patrol, Peppa Pig, or Play-Doh.

For all inquiries regarding advertising, collaborations, and events, please contact us via our contact form. Of course, we are also happy to provide you with informational materials about the company and our roba products, as well as image material. Current catalogs can be found on the following page: Link.

Available from your retailer and as a download here on our website under current catalogs.

The catalogs are available as universal PDF files for download. To open these PDF files, you must have Adobe Acrobat Reader installed. If you do not have this program installed, you will need to download it.

Assembly instructions for your roba products can be found at the bottom of each product page, provided the product requires assembly. For sets, individual products are listed under the heading “Set consisting of,” where you can view the assembly instructions for each individual product. If an instruction is not available, our customer service will be happy to assist you.

Compatible accessories for your product – such as side shelves, conversion sides, bed drawers, or changing mats – are displayed directly on the respective product page, below the action buttons or in the “You may also like” section.

If an accessory is currently unavailable, you will usually find the item number in the product description. In this case, you can use our notification service on the accessory page to be informed once the product is back in stock.

Only mattresses with a maximum height of 10 cm may be used for roba beds. This is stipulated by the DIN standard to ensure maximum safety for your child. This guarantees a minimum distance from the top edge of the grid side of 20 cm at the highest slatted bed base position and a minimum distance of 50 cm at the lowest slatted bed base position.

No, our door and stair safety gates are not suitable for outdoor use, as they are made of untreated natural wood and are not coated with a wood protection varnish to preserve their natural appearance.

The floors of our playpens are loadable up to 15 kg according to the DIN standard EN 12227:2010.

Thank you for your interest in our products.

Direct sales of roba items are available through our official roba online shop or selected specialist retailers. As part of our factory outlet sales, we also offer second-choice products, including mainly trade fair samples and items from previous collections. The roba Factory Outlet is located at Feldstraße 2, DE-96237 Ebersdorf. For questions regarding the factory outlet, you are welcome to contact us by phone at +49 (0) 95 62. 92 21-83 or by email at info@roba-kids.com.

Important: The factory outlet is currently closed until further notice.

The roba factory outlet is located in Ebersdorf near Coburg in Germany. Ebersdorf is in Bavaria, about 10 kilometers northeast of Coburg.

Feldstraße 2
DE-96237 Ebersdorf b. Coburg

In our roba online shop, we will regularly offer discount promotions. To stay up-to-date, you can subscribe to our newsletter here in the roba online shop. In it, we inform you about current topics as well as special offers and discount campaigns.