Here you will find frequently asked questions about roba as a company, our products, sources of supply, etc. If you do not find an answer to your specific question, please feel free to contact us directly.

We look forward to hearing from you!

Who is Roba?

As a manufacturer of classic and innovative Children's furniture, Baby accessories, textiles, Toy and Outdoor articles Roba Baumann GmbH, founded in Ebersdorf in 1927, is one of the few full -time residents in the industry. The family -run company stands for clear offer of offer and individual, holistic solutions to living, playing and living babies and children. With its versatile, growing furniture, trend -friendly textiles and accessories, the Upper Franconian company shows heart and profile for young families. As a supplier of ideas for daily needs and trendsetters for parents and trade, it, together with a strong price-performance ratio, relies on creative design, quality, comfort and certified security. With Roba's products, children can discover their world and experience many beautiful moments together with their parents and playmates.

Where are Roba products produced?

We produce our own works in Roba in the EU and China, which are managed according to the German standard. Of course, our end products correspond to the German or European DIN and security standards.

Where can I find out about Roba's terms and conditions?

You can find our complete general terms and conditions here.

If you have any questions, please feel free to Roba customer service turn around.

Who is responsible for marketing and press at Roba? Where do I get press material?

For all inquiries about advertising, cooperation and events, please contact us via our Contact form. Of course, we will also be happy to provide you with information materials for the company and our Roba products as well as images.

Where can I buy Roba products?

You can buy Roba products in furniture, baby and toy retailers. In addition, you will find our products across Europe in well-stocked consumer stores, in mail order, with selected online shops or directly here in our Roba-Kids online shop. You are welcome to go to our Roba customer service turn to help you in all questions about our products.

Can I only receive certain Roba programs from selected dealers?

Yes, these programs are expelled exclusively by certain dealers/dealer groups or designed especially for them.

We are happy to answer your questions in this regard, which you have to Roba contact can judge.

Can I get license products from Roba?

Do you have a special interest in our license or cooperation products? Our current cooperations such as Miffy, Rock star baby, Safe Asleep or Bee Maja Find here.

Can I also buy your products on the Internet?

Our products are also available in online retailers and in our own Roba online shop.

Is there a factory sale and can I also obtain Roba products directly?

We look forward to your interest in our products.

Roba products are directly distributed here in our Roba-Kids online shop. We also offer you a second choice as part of our factory sales products, which are predominantly trade fair patterns and products of earlier collections. You can find the factory sale of Feldstraße 2, in 96237 Ebersdorf. If you have any questions about the factory sale in advance, please call +49 (0) 95 62. 92 21-83 or send an email to info@roba-kids.com

Are there any discount campaigns with your products?

In our Roba online shop we will offer discount campaigns at regular intervals. To stay up to date here, you can register here in our Roba online shop for our newsletter, where we inform about current topics as well as special and discount campaigns.

What are your delivery time for your products?

If the product you have ordered is available in our logistics center, we usually send your order within 2-3 working days. Depending on the delivery country and size of the product, your order is at home within 5 to 14 days.

Is the Roba product that interests me?

You can see the product availability of your desired product here in our Roba-Kids online shop. Even if your desired product should not be available in our Roba-Kids online shop, you may find it at your local specialist dealer or another online retailer.

I would like to move into your products from abroad. Who do I turn to?

You can buy ROBA products across Europe in the furniture, baby and toy specialist trade. In addition, you will find our products in well-stocked consumer stores, in mail order, with selected online shops or directly here in our Roba-Kids online shop. You are also welcome to go to our Roba customer service turn to help you in all questions about our products.

Who can I contact with a complaint?

As our customer and the quality of our products, they are particularly important to us. Therefore, we take complaints particularly seriously. We very much regret that you are not satisfied with our products and would like to apologize to you for the inconveniences. Please contact your dealer where you have acquired the product. He takes care of the complaint processing and will contact our customer service for you.

If you have acquired the product directly through us, please take our customer service directly contact on.

How do I achieve your service?

You can reach us by email at service@roba-kids.com, via our Contact form Or on Facebook.

Where can I have defective goods replaced?

Please first contact the dealer where you bought the product or to our Customer serviceif you have acquired the product directly from us.

How can spare parts be ordered?

If this is a guarantee, we ask you to contact your dealer where you have moved into the goods and wish you a lot of fun with your Roba product. If the spare part no longer falls during the period of the guarantee or you have acquired your product directly from us, please contact our Roba service team at service@roba-kids.com.

At what prices can spare parts be purchased?

You can get prices for spare parts by email from our service department at service@roba-kids.com or via that Contact form.

How long is the delivery time for the spare part?

The delivery time for smaller parts is up to around 14 working days. With larger furniture parts, the replacement delivery usually takes up to 4 weeks.

Where can I get construction instructions for my Roba products from?

If you need the installation instructions of your Roba product again, you can by email via our service department at service@roba-kids.com Contact form Or request via Facebook.

Are Roba products safe and harmless to my child?

We only produce products that consist of tested, certified and environmentally friendly materials. We have all our products strictly examined according to the relevant security criteria of the common test methods before we bring them onto the market. So it is a matter of course for us that we develop and test all Roba baby and children's products according to the latest en security standards.

Materials & certificates:

All of our materials used are checked by independent institutes and accredited laboratories for freedom of pollutants and harmless at regular intervals. For example, this affects all wood materials such as solid wood, chipboard, MDF panels and bulky woods, all textiles, mattresses and foils, all colors and paints as well as plastic materials and packaging.

All water -based paints used are pollutant -free, environmentally friendly and salivated. As a result, the surfaces are harmless to health, even if your child sucks or bites them.

Where do I get detailed information about certificates of your products and materials used?

All of our materials used are checked by independent institutes and accredited laboratories for freedom of pollutants and harmless at regular intervals. You can find more information about our Roba customer service inquire.

Why do the furniture have a smell of their own?

Due to the production process, your new furniture can initially give a certain smell. However, this is absolutely harmless to health and usually evaporates within 48 hours. In the beginning, intensive ventilation helps, possibly with open drawers and doors. In freshly renovated rooms, smells can not only come from the new furniture, but also from the floor, wall or ceiling.

Is formaldehyde in your products?

The chipboard used by our melamine -coated furniture corresponds to the emission class 0. Here the formaldehyde content is very low and far below the legally prescribed limit. However, this cannot be spoken of freedom of formaldehyde. There is no completely formaldehyde -free environment. Formaldehyde is, among other things, a metabolic product that - in small quantities - can be detected even in solid wood. Example: 1 apple contains more formaldehyde than a 3-door Roba wardrobe.

Does the wood color fit when I buy furniture with my existing Roba products?

Natural wood is always subject to a certain process of darkening. This is reinforced by direct sunlight and unfortunately cannot be avoided. Even later pieces of furniture will also be darkened and after a certain time the furniture already existed. However, color and structural differences cannot be completely excluded here. As a rule, however, these are not perceived as not disturbing.

Can I sit on the cot as an adult, how stable is it?

Our children's beds withstand up to 50 kg. Unfortunately, we cannot guarantee for higher loads. An adult should therefore not sit on the cot - not even if it is converted into a junior bed. The children's beds are designed exclusively for use by small children.

How high can a mattress for Roba beds be at most?

Only mattresses with a maximum height of 10 cm may be used for Roba beds. The DIN standard prescribes this to ensure maximum security for your child. With the top slatted frame position, a minimum distance to the upper edge of the lattice side of 20 cm or with the lowest slatted frame position, a minimum distance from the upper edge of the grid side of 50 cm is guaranteed.

From what age are game, high or bunk beds suitable?

According to the DIN standard, raised beds are only recommended from the age of 6. However, we know from most of our customers that the high beds are used from around 3 years - then possibly for safety reasons in connection with additional fall protection. Ultimately, every customer has to decide for himself when his child is able to sleep in a loft bed, since this of course also depends on the development and habits of the child.

Are your door and stair protection grilles suitable for outdoor use?

No, since our protective grids are not weatherproof.

Up to what weight are the floors tested/suitable for playbacks?

The floors in our playback grilles can be resilient in accordance with DIN standard EN 12227: 2010 to 15kg.

Where are Roba Catalogs?

At your dealer and as a download here on our homepage under current catalogs.

Why can't I see the downloaded catalog?

The catalogs are available for download in universal PDF files. In order to be able to open these PDF files, you must have installed Adobe's Acrobat Reader. If you have not installed this program, you must download it.

Your question was not answered?

If you have not received an answer here, we ask you to contact us. You can reach us on 09562/9221-0 or via the Contact form.