Privacy policy

1. General information

We take the protection of your data very seriously, which is why we consider the data protection requirements and take precautions to ensure the confidentiality and safety of your data.

We would like to point out that data transmission on the Internet (e.g. by email) can have security gaps and that a complete protection against access by third parties is not possible.

Below we will inform you about the collection and processing of personal data by our company. We use the terminology in the meaning with which they were defined in Art.4 GDPR.

Scope

This data protection declaration, as well as imprint, disclaimer and disclaimer are to be regarded as part of the website from which referring to this page.

This data protection declaration does not apply to Internet appearances outside of our website (e.g. when using third -party links ...).

Memory periods

We delete personal data as soon as the purpose of the storage is no longer necessary and no statutory retention and warranty periods (e.g. from commercial or tax law), which the person responsible is subject to, counteracts a deletion, unless the further storage is for a (further) conclusion of contract or The fulfillment of contracts with the person concerned or the person concerned approved the storage.

Insofar as we call concrete storage periods or criteria for the determination of the storage periods, we would like to point out that these storage periods can be exceeded if specific indications of illegal use are known. In this case, we reserve the right to check stored data and, if necessary, provide the responsible authorities for the purposes of law enforcement.

2. Contact details

2.1 Name and address of the person responsible

The person responsible in the sense of the GDPR and other national data protection laws as well as in the sense of §§5.6 TMG is mentioned in the imprint:

2.2 Contact details of the data protection officer

Our data protection officer can be reached at: datenschutz@roba-kids.com

3. Processing of personal data

3.1 When visiting the website

The use of our website is possible without disclosing your identity. When visiting the website, the browser you use will automatically send information to the server of our website. The following information is transmitted without your participation:

  1. Date and time of access
  2. Host name of the accessible computer
  3. URL of the referring website (referrer URL)
  4. Called files
  5. transmitted data volume
  6. Browser type and version
  7. Operating system
  8. Used IP address

We do not merging this data with other data sources. We also do not assign this information to a specific person and also do not receive any personal evaluations or statistics of third parties.

We reserve the right to make a subsequent check of stored data in the event that concrete indications of illegal use are known and, if necessary, to provide the responsible authorities for the purposes of law enforcement.

Processing purpose

We process the data mentioned to

  • to ensure a smooth connection structure of the website as well as its functionality and availability
  • To enable comfortable use of the website
  • To maintain statements about system security and stability and to optimize them
  • to pursue improper use of criminal law

Legal basis & memory duration

The legal basis for storing the information mentioned above is Art. 6 Para. 1f GDPR. Our legitimate interest results from the processing purpose.

This information is stored until automated deletion.

3.2 When using a contact form

We offer you the opportunity to contact us using a contact form. The information entered in the form is encrypted. If there is the possibility to transmit files, these are also transmitted encrypted.

If you use these options for contacting us, we collect the following personal data depending on the respective context:

  1. Name (first/last name)
  2. company
  3. phone
  4. Valid Email Address
  5. Your message text
  6. Address (street, no, zip code, location, country)
  7. Concerns (comments, comments)

The processing of your request manders to enter a valid email address and a request text. All further information is voluntary.

Processing purpose

The processing of the data you have provided is only used to process your request and to contact them. Without your consent, we will not pass on your data to third parties.

Legal basis & memory duration

Data processing in connection with the use of a contact form is based on your consent (Article 6 (1) GDPR).

We store the information you have transmitted for the duration of processing your request or until the conversation has ended with you. The conversation has ended when it can be seen from the circumstances that their concerns are finally clarified and a further conversation is not necessary and You do not want another conversation.

Business -relevant components of communication may be subject to legal retention periods or necessary for the assertion, exercise or defense of legal claims. In this case, we store the data at least until the expiry of storage and warranty periods.

3.3 When creating user accounts (registration)

In order to be able to make orders, the setting up of a password -protected user account by the customer is required. The allocation of the access data can be assigned via a corresponding dialog. Please treat your access data confidentially. We assume no liability for password abuse, unless this was caused by ourselves.

Your access data is stored in encrypted form. We have no access to your access data.

Our offer is expressly aimed at people who have already reached the age of 16 at the time of registration. You have to confirm this by clicking a corresponding checkbox.

Registration has the advantage for you that you can use the shop offer by using your access data and can make future orders without entering your personal data.

You can delete your customer account. Please note the note on the memory duration of your personal data below.

Processing purpose

The information transmitted is used to set up a user account. As part of an order process, the query may be required (e.g. the date of birth).

Legal basis & memory duration

Data processing in connection with your registration is based on your consent (Article 6 (1) GDPR), which you give as a user by registration.

We store the information you transmit for the duration of your property as a registered user of our shop system.

If you resolve your customer account, please note that business -relevant information that occurs during your capacity as a user (e.g. order information ...), are subject to legal retention periods and/or for the assertion, exercise or defense of legal claims.

In these cases, we store the data at least until the respective deadlines.

3.4 For orders

Orders can only be granted by registered users.

Your personal data required for the implementation of an order will be recorded and encrypted in an input mask. In order to be able to edit an order, the following information is required (mandatory fields):

  1. Name (first/last name)
  2. Address (street, no, zip code, location, country)
  3. birth date
  4. Valid Email Address
  5. Telephone number for queries
  6. Depending on the selected payment method: bank connection/credit card data

For registered users, this data is saved in the customer account. You only have to record this data once.

Processing purpose

We use the transmitted data

  • To identify you as a customer / registered user
  • To carry out an age verification
  • To handle your order (make provision of the goods, deliver delivery dates, carry out delivery ...)
  • To carry out a credit query
  • For correspondence with them
  • For invoicing
  • To assert, exercise or defend legal claims
  • To ensure the safety of data processing
  • To manage customer data and to implement customer -related services (e.g. order history, shopping cart ...)

In order to ensure your and our security, we may carry out a credit check before the conclusion of a contract (e.g. for first order, new customers ...). We use external service providers. As part of this exam, your personal data (name, address, date of birth) will be BID Bayerischer Inkasso Dienst GmbH | Weichengeruth 26 | 96450 Coburg | www.bid-coburg.de transmitted.

Legal basis & memory duration

Your data is processed based on your registration, your request, an order and/or to fulfill a contract with you (Article 6 (1) GDPR).

In the event of a credit check, the legal basis in our legitimate interest (Article 6 (1) of the GDPR) consists of minimizing defaults.

The data collected for order processing are saved until the expiry of legal storage, warranty and documentation obligations (6- 10 years in accordance with HGB, StGB, AO ...) and then deleted, unless we according to Art.6 paragraph 1c GDPR are obliged to save or have consented to a longer storage according to Art. 6 para. 1a GDPR.

3.5 When you are registered with a newsletter

We offer you the opportunity to subscribe to a newsletter on our website. With this newsletter we provide information about our offers at regular intervals. In order to be able to send you our newsletter, we need a valid email address from you. We will check the email address you have entered as to whether you are actually the owner of the specified email address or whose owner has authorized the reception of the newsletter (double opt-in).

You can cancel the subscription to this newsletter at any time. You can find details on this to the confirmation email and each individual newsletter.

The newsletter shipping can take place using a shipping service provider. In this case, your email address will be transmitted directly to the shipping service provider and processed by it. We are currently working with . Information about the data protection regulations of the shipping service provider can be found under .

Processing purpose

With your registration for our newsletter, we will save your IP address and the date and the time of your registration.

The data collected in this way are used exclusively for the purchase of the newsletter. There is no transfer to third parties for advertising purposes. The email address collected when registering for the newsletter with data that may be collected by other components of our site is not.

Our newsletter may contain advertising for your own products. You will be pointed out when registering and approved the preservation of this advertising to the specified email address.

Legal basis & memory duration

We process the data collected on the basis of your consent (Article 6 (1) GDPR) for the transmission of the newsletter to the specified email address and from the legitimate interest (Art.6 Paragraph 1f GDPR) to minimize liability/compensation risks from a possible misuse of your email address by third parties.

If you have made your email address available exclusively for the purchase of the newsletter, we will delete the address from our distributor if you set the reference.

This deletion does not affect email addresses that you have made available to us as part of a registration or in connection with a contract.

3.6 Data from children (minors protection)

People under the age of 16 should not transmit any personal data to us without the consent of parents or legal guardians. We do not request personal data from children and adolescents and do not knowingly collect such data.

4. Delivering of data

During the contract processing, your data can be passed on (transmission) of the service provider integrated into the contract processing. Such service providers can be:

  • The credit agencies consulted with credit queries by us or a service provider involved
  • Credit institutions entrusted with payment matters
  • with the delivery commissioned logistics company

The transmission is limited to the extent required for the provision of the service.

Processing purpose

Data transfer takes place to the extent required to enable contract processing with you.

Legal basis & memory duration

Data is passed on:

  • If you have given your consent in accordance with Article 6 (1) GDPR
  • To enable the assertion, exercise or defense of legal claims (Art.6 Paragraph 1f GDPR)
  • If there is a legal obligation for the transfer in accordance with Article 6 (1) GDPR
  • If this is permitted by law and is necessary for the processing of the contractual relationship with you (Article 6 (1) GDPR)

If your consent is required for the processing, this will be obtained as part of the ordering process.

5. Payment systems

We offer you the payment options PayPal and credit card.

5.1 Use of PayPal as a payment method

If you decide on payment via the online payment service provider PayPal as part of your ordering process, your contact details will be sent to PayPal as part of the order triggered. PayPal is an offer from the PayPal (Europe) S.à.r.l. & Cie. S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. PayPal takes over the function of an online payment service provider and a trustee and offers buyer protection services.

The personal data transmitted to PayPal is mostly first name, last name, address, telephone number, IP address, email address, or other data required for order processing, as well as data related to the order , such as the number of articles, article number, invoice amount and taxes in percent, invoice information, etc.

This transmission is necessary to process your order with the payment method you have selected, in particular to confirm your identity, to administration your payment and customer relationship.

However, please note: Paypal can also be passed on to service providers, subcontractors or other connected companies, insofar as this is necessary to fulfill the contractual obligations from your order or the personal data is to be processed on behalf.

Depending on the payment method selected via PayPal, e.g. invoice or direct debit, PayPal's personal data transmitted to PayPal will be transmitted to business ideas. This transmission serves the identity and credit check in relation to the order you have made. You can find the data protection declaration of PayPal at the PayPal data protection declaration, refer to the information declaration of PayPal, which is generally collected by PayPal https://www.paypal.com/de/webapps/mpp/ua/privacy-full

6. Use of cookies

Cookies are small text files that are stored on your end device. They do not contain any executable software and do no damage to your computer. In cookies, information is stored that arises in connection with the specifically used end device. However, this does not automatically mean that we immediately get knowledge of your identity.

You can set your browser so that you are informed about the setting of cookies, only allow cookies in individual cases or generally allow or reject acceptance. You can also set that set cookies are deleted when the browser is closed. Your settings (e.g. shopping cart content, selection in the cookie banner ...) will then be lost when the browser is closed and must be re-entered the next time you are called.

Please note that your decision on cookie treatment has an impact on the functionality of the website.

6.1 Own cookies

Processing purposes

We use different types of cookies. Essential cookies are required to provide certain content in the desired way (e.g. the content of your shopping cart, your selection in the cookie banner ...). These cookies are required and therefore always active.

We also use cookies for statistical purposes. Information about the use of our website is collected and statistically prepared. We receive these statistics from the web host or web shop operator in anonymous form. We can not assign this data to any specific user.

consent

If cookies are not explicitly necessary for the provision of our website, we explicitly get your consent at the beginning of the usage process. This is done via a cookie banner. However, the cookie banner is only displayed if you allow the use of JavaScript in your browser.

You can revoke your selection made in the cookie banner at any time. To do this, call up the cookie banner again by clicking on the "fingerprint" button on the left side of the side and changing the settings according to your performance.

Legal basis and memory duration

The setting of essential cookies is based on our legitimate interest in ensuring the functionality of our website (Article 6 (1) GDPR). Essential cookies are so-called session cookies that are deleted when the browser session ended.

Cookies that contain personal settings (e.g. selection in the cookie banner, shopping cart content ...) remain stored on your computer until you arrange deletion manually or by corresponding settings in your browser.

Statistical cookies and cookies that are for marketing purposes are made according to their consent (Art. 6 Para. 1a GDPR). These cookies remain stored on your computer until you arrange the deletion manually or by corresponding settings in your browser.

To perceive your cancellation option, please note the "Consent" section.

6.1 Cookies from third -party providers

Within our website we use functionalities (e.g. payment function, parts of content in social networks, provision of videos ...), which are provided by third -party providers.

These functionalities are provided by links, so that data (e.g. IP address, URL, time, date ...) or the third-party provider will only be set by you if the corresponding links are consciously used.

When clicking on such a link (e.g. selection of the payment method, buttons for sharing content ...) you will be forwarded to the website of the respective provider, where cookies can also be set. We have no influence on setting these cookies and further processing of the data collected. Only the respective provider is responsible for compliance (data protection) of legal requirements.

Therefore, please note the data protection instructions of the respective provider.

7. Third-party links

The content or services of third parties can be integrated within our website (e.g. YouTube, Google Maps, Pinte-Rest, Instagram ...). The integration of this content presupposes that the third-party providers perceive the IP address of the users, since they could not send the content to the user's browser without the IP address. The IP address is therefore necessary for the presentation of this content. Furthermore, the providers of the third-party content can set their own cookies and process users' data for their own purposes. Usage profiles of the side visitors can also be created from the processed data.

When using corresponding offers, please note the data protection declaration of the respective provider.

Links published by us are researched and compiled with the greatest possible care. However, we have no influence on design and content linked pages. We are neither responsible for the content of linked pages, nor do we adopt their content.

For illegal, incorrect or incomplete content as well as for damage caused by the use or non -use of the information, the provider of the website is only liable. The liability of those who only indicate the publication by a link is excluded. We are only responsible for foreign information if we have positive knowledge of you, i.e. also from any illegal or punishable content, and it is technically possible and reasonable for us to prevent its use.

8. Tracking and analysis tools

We use the results from the use of analysis and tracking tools to optimize our offer and the needs-based design of our website.

8.1 Analysis tool of the Shopify shop system

Our web shop is based on the Shopify shop software. Shopify offers a number of evaluation options that we use as described below to optimize our offer. In some cases, personal evaluations can also be created:

  • Drunk shopping baskets
    The following information is available in the report:

    • Name and the customer's email address
    • Number of products in the shopping cart
    • Intermediate amount
    • Date of creating the shopping cart
    • Date of the last update

  • Newsletter problems
    The following information is available in the report:

    • Name of the affected recipient
    • Shipping date
    • Regarding
    • Detailed information about the specific error

  • Evaluation reports (sorted by customer or product)

    • List with customers who have submitted a product assessment
    • Number of ratings per customer
    • Link to the list of reviews

  • Information on PayPal transactions

    • Filtering by date, seller account, transaction ID, accounting ID, PayPal reference ID
    • Type of the process (e.g. credit card payment)
    • Initial/end date
    • Total amount
    • Fees

  • Customer reports

    • Information on customer activities
    • Information on orders (order amounts, number of orders per customer, average order quantity, total amount of the orders)
    • Overview of newly created customer accounts in a certain time interval or date area

  • Order, invoice, shipping information

  • Overview of reimbursements made

  • Information about the use of vouchers and voucher codes

The available evaluation options are subject to technical progress and can change. If new or other personal evaluations are used by us, this data protection declaration is adjusted.

Possibility of contradictions

If you do not agree to these processing, please refrain from registration as a user and the use of the web shop. A contradiction to these evaluation options is not possible, since it is an integral part of the shop software and for administrative purposes (e.g. cleaning up orphaned goods ...).

8.2 Google Webfonts

We use Google Webfonts. Google Fonts is a service of Google LLC. ("Google"). This web fonts are integrated by a server call, usually a Google server in the USA. This transmits to the server which of our website you have visited. The IP address of the browser of the end device of the visitor to this website is also saved. You can find more information in Google's data protection information, which you can call up here:
www.google.com/fonts#aboutplace:about
www.google.com/policies/privacy/

9. Social media plugins

Our company maintains website on Facebook, YouTube, Instagram and Pinterest.

The providers of these network platforms may collect information about your visit to our website if you are registered with your account.

Our company has no influence on the data processing of the respective providers.

Comment function

A comment function is offered in some social media platforms. We would like to point out that your comments and other entries are processed by the platform provider. Further data (e.g. your IP address ...) can also be processed by the provider.

We reserve the right to delete comments from the corporate pages of the social media service, to block the come-tart function or the user account overall or to apply for deletion/blocking if the user against personality, copyright or criminal law provisions violates the personal rights of third parties or insulting, defamatory, anti -constitutional, racist, sexist, violent or pornographic statements or illustrations.

This data protection declaration does not apply to data processing by the social media providers. Therefore, please note the data protection declaration of the provider.

Dealing with comments by our company

If you leave a contribution or comment on our website, your IP address will be saved. This serves the security of the website operator:

If your comment violates applicable law, we can be prosecuted, which is why we have an interest in the identity of the commentary.

You have the option of subscribing to both the entire website and successor comments on your contribution. You will receive an email to confirm your email address. In addition to this, no further data is collected. The stored data will not be passed on to third parties. You can unsubscribe at any time.

9.1 Facebook

This website uses Facebook Social Plugins, which is operated by Facebook Inc. (1 Hacker Way, Menlo Park, California 94025, USA). The integration of the Facebook logo or the terms "Like", "I like", "share" in the colors in Facebook (blue and white) can be seen. Information about all Facebook plugins can be found in the following link: https://developers.facebook.com/docs/plugins/

The plugin establishes a direct connection between your browser and the Facebook servers. The website operator has no influence on nature and the scope of the data that the plugin transmits to the server of Facebook Inc. You can find information here: https://www.facebook.com/help/186325668085084 The Plugin informs Facebook Inc. that she has visited users this website. There is the possibility that your IP address will be saved. If you are logged into your Facebook account during the visit to this website, the information mentioned is linked to it.

Use the functions of the plugin - for example by sharing or "listening" - the relevant information is also transmitted to Facebook Inc.

Would you like to prevent Facebook from preventing. Inc. Links this data with your Facebook account, please log in to Facebook before visiting this website.

9.2 Pinterest

We use the Pinterest.com service on our website. Pinterest.com is a Pinterest service, Inc., 808 Brannan St, San Francisco, CA 94103, USA. With the integrated "PIN IT" button on our site, Pinterest receives the information that you have accessed the corresponding page of our website. If you are logged in at Pinterest, Pinterest can assign this visit to our Pinterest account on our website and thus link the data. The data transmitted by clicking the "PIN IT" button are saved by Pinterest. For the purpose and scope of the data collection, its processing and use as well as your rights and setting options to protect your privacy, you will receive further information in the Pinterest data protection information you http://pinterest.com/about/privacy/ can call up.

In order to prevent Pinterest from being able to assign your Pinterest account to Pinterest, you must unsubscribe from your Pinterest account before visiting our website.

10. Data security

By using the widespread SSL procedure (Secure Socket Layer), we enable you to provide encrypted transmission of your data. You can see whether individual pages are transmitted encrypted by the closed display of the key or lock symbol in the status bar of your browser.

When visiting a secure website, the button for website identity (a blocking lock) is displayed in the address bar. This allows you to quickly determine whether the connection to the website that has just been displayed is encrypted and in some cases you can also see who belongs to the website. This should help you to recognize malignant sides and avoid that they get to your personal data.

We also use suitable technical and organizational security measures to protect your data against random or intentional manipulations, partial or complete loss, destruction or against unauthorized access by third parties. Our security measures are continuously improved according to the technological development.

11. Affected rights

According to the GDPR, you have the following rights according to the GDPR:

11.1 Right to information

According to Art.15 GDPR, you can request information about your personal data we process. In your request for information, you should specify your concerns to make it easier for us to put together the necessary data. Please note that your right to information can be restricted under certain circumstances in accordance with the legal regulations (in particular § 34 BDSG).

11.2 Right to correction

If the information relating to it is no longer (more) correct, you can request a correction in accordance with Art. 16 GDPR. If your data is incomplete, you can request completion.

11.3 Right to deletion

You can request the deletion of your personal data under the conditions of Art.17 GDPR. Your entitlement to deletion depends on from whether the data relating to you are still required to fulfill legal tasks.

11.4 Right to restrict the processing

As part of the requirements of Article.18 GDPR, you have the right to request a restriction of the processing of the data relating to you.

11.5 Right to object

According to Art.21 GDPR, you have the right to contradict at any time for the processing of the data relating to you. However, we cannot always fulfill this, e.g. B. if legal provisions under our official fulfillment of tasks oblige us to process it. In this case, we will limit the processing of your data.

11.6 Right to revoke the data protection declaration of consent law

Insofar as the processing of your data is based on your consent, you have the right to revoke it at any time in accordance with Art. 7 Para. 3 GDPR. The revocation does not affect the legality of the processing until then. You can declare a revocation in writing, by email and, if necessary, as part of the offered service (newsletter).

11.7 Right to complaint

Without prejudice to any other administrative or judicial legal remedy the GDPR violates.

The contact details of the supervisory authority responsible for the company are:

Bavarian State Office for Data Protection Supervision

Promenade 18
91522 Ansbach

Telephone: 0981/18 0093-0

E-mail: poststelle@lda.bayern.de
Homepage: www.lda.bayern.de

12. Reservation of change

We reserve the right to adapt this data protection declaration to current technical and legal developments. Therefore, please find out about the content of the current data protection declaration when visiting our websites again.

If parts or individual formulations of the subsequent text do not correspond to the applicable legal situation, no more or not completely, the other parts of the document remain unaffected in their content and validity.

The last change took place on March 15th, 2019