Refund policy


Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The revocation period shall be 14 days from the date on which you or a third party named by you, who is not the carrier, have come into possession of the goods.

To exercise your right of withdrawal, you must inform us (roba Baumann GmbH, Feldstraße 14, 96237 Ebersdorf, e-mail: widerruf@roba-kids.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before expiry of the withdrawal period.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the delivery costs (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and within 14 days from the date on which the notice of your withdrawal of this contract has been received. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We shall collect the goods. We shall bear the costs of the return of goods by post. You obligate to assume costs for any loss of value of the goods only if this loss of value is attributable to a handling of the goods which is not necessary for the examination of the nature, properties and function of the goods.

For shipments to other EU countries:

For orders to other EU countries (outside Germany), the costs for the return shipment cannot be reimbursed if you do not like it or for similar reasons. If your goods are damaged or have not arrived properly, we will pay for the return shipping and will exchange your goods free of charge. Please be aware of potential currency fees if your home currency is not €.